About
[Customer Service Saturday]
Welcome to Customer Service Saturday

Customer Service Saturday taking place on the 18th July, starting at 09:00 GMT/UTC and ending 18:00 GMT/UTC Respectively.

Count Every Second Until the Event

Speakers
[Our Speakers]
Who's Speaking?
Razwan Choudry

Razwan Choudry

[Public Services Technical Architect]

Hemendra Patel

[Lead Solutions Architect]

Manonmani V S

[Senior Consultant]

Jeevarajan Kumar

[Business Application Consultant]

Richard White

[Lead Dynamics 365 Consultant]

Nicolas Fernandez

[ TitlePresales Director]

Prashant G Bhoyar

[Microsoft AI MVP]

Vicky Rodgers

[Consultant & Solution Architect]
Arpit

Arpit Shrivastava

[365 Saturday Ambassador | Power Community Event Organiser | Speaker | Blogger | Trainer | Mentor | D365 & Power Platform Consultant]

Ambesh Singh

[Dynamics 365 Architect]
Schedule
[Our Timetable]
At What Time?

Today, what started as a small conference has turned into the unmissable rendez-vous for Microsoft Professionals.

Saturday
18 July 2020
09:00 AM 10:00 AM
Manonmani V S
Deliver a personalized Customer Experience using Dynamics 365 Customer Insights
10:00 AM 11:00 AM
Jeevarajan Kumar
Deliver personalized customer service using Power Apps & Customer Insights
11:00 AM 12:00 PM
Arpit Shravistava
"Earn customers for life" - Customer Service Low Code No Code Solution!
12:00 PM 01:00 PM
Richard White
Common Case Management - An Agile Approach to Kick Start a Large Greenfield Project
01:00 PM 02:00 PM
Ambesh Singh
Customer Self-Services Portals- What should I know about it?
02:00 PM 03:00 PM
Nicolas Fernandez
The real omnichannel experience for the customer and the agent
03:00 PM 04:00 PM
Sarah Critchley
Create useful and memorable Customer Experiences using D365 & PowerPlatform
04:00 PM 05:00 PM
Vicky Rodgers
Why Customer Service & Field Service Are Better Together
05:00 PM 06:00 PM
Prashant G Bhoyar
Building Intelligent Enterprise-Grade Help Desk Bots using Conversational AI
06:00 PM 07:00 PM
Hemendra Patel
Deliver and Measure Customer Service to Users using Power Platform
Place
Discove Our Venue

365 Saturday power Community Bootcamps will take place Online this year due to Covid-19

FREE
[Pre Conf Workshops]

3 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
FREE
[Conference + Workshops]

4 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Saturday Conference Sessions
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
Tickets
[Choose a Ticket]
Why is this Bootcamp Free when other Conferences charge?

Interactive Learning with Experts shouldn’t be for the privileged few. A little over 5 years ago, we started 365 Saturday to share specialised industry expertise to help you overcome your challenges;

  • Access to the conference and a workshop of your choice.
  • Interactive discussions throughout event
  • Access to content to review after event
Gallery
[Our Gallery]
What's On?

The day after the conference, continue learning with one of our expert trainers. Places are limited – first come, first served!

They Say
[Testimonials]
What People Say?

77% of 2018 attendees said the conference was ‘better’ or ‘way better’ than similar events.

21
skilled speakers
880
advanced Attendees
15
coffee breaks
43
killer afterparty
News
[Ambassador]
Mentorship

You have attended the conference but dont stop there, continue learning with our shared content and mentorship being offered by MVPs and Community Ambassadors!