[Customer Service Saturday]
Welcome to Customer Service Saturday

Customer Service Saturday taking place on the 18th July, starting at 09:00 GMT/UTC and ending 18:00 GMT/UTC Respectively.

Count Every Second Until the Event

[Our Speakers]
Who's Speaking?
Razwan Choudry

Razwan Choudry

[Microsoft MVP / STEM Ambassador]

Hemendra Patel

[Lead Solutions Architect]

Manonmani V S

[Senior Consultant]

Jeevarajan Kumar

[Business Application Consultant]

Richard White

[Lead Dynamics 365 Consultant]

Nicolas Fernandez

[ TitlePresales Director]

Prashant G Bhoyar

[Microsoft AI MVP]

Vicky Rodgers

[Consultant & Solution Architect]

Arpit Shrivastava

[365 Saturday Ambassador | Organiser | Speaker | Blogger | Trainer | D365 & Power Platform Consultant]
Razwan Choudry

Razwan Choudry

[Microsoft MVP / STEM Ambassador]

Ambesh Singh

[Dynamics 365 Architect]
[Our Timetable]
At What Time?

Today, what started as a small conference has turned into the unmissable rendez-vous for Microsoft Professionals.

18 July 2020
09:00 AM 10:00 AM
Manonmani V S
Deliver a personalized Customer Experience using Dynamics 365 Customer Insights
10:00 AM 11:00 AM
Jeevarajan Kumar
Deliver personalized customer service using Power Apps & Customer Insights
11:00 AM 12:00 PM
Arpit Shravistava
"Earn customers for life" - Customer Service Low Code No Code Solution!
12:00 PM 01:00 PM
Richard White
Common Case Management - An Agile Approach to Kick Start a Large Greenfield Project
01:00 PM 02:00 PM
Ambesh Singh
Customer Self-Services Portals- What should I know about it?
02:00 PM 03:00 PM
Nicolas Fernandez
The real omnichannel experience for the customer and the agent
03:00 PM 04:00 PM
Sarah Critchley
Create useful and memorable Customer Experiences using D365 & PowerPlatform
04:00 PM 05:00 PM
Vicky Rodgers
Why Customer Service & Field Service Are Better Together
05:00 PM 06:00 PM
Prashant G Bhoyar
Building Intelligent Enterprise-Grade Help Desk Bots using Conversational AI
06:00 PM 07:00 PM
Hemendra Patel
Deliver and Measure Customer Service to Users using Power Platform
Discove Our Venue

365 Saturday power Community Bootcamps will take place Online this year due to Covid-19

[Pre Conf Workshops]

3 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
[Conference + Workshops]

4 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Saturday Conference Sessions
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
[Choose a Ticket]
Why is this Bootcamp Free when other Conferences charge?

Interactive Learning with Experts shouldn’t be for the privileged few. A little over 5 years ago, we started 365 Saturday to share specialised industry expertise to help you overcome your challenges;

  • Access to the conference and a workshop of your choice.
  • Interactive discussions throughout event
  • Access to content to review after event
[Our Gallery]
What's On?

The day after the conference, continue learning with one of our expert trainers. Places are limited – first come, first served!

They Say
What People Say?

77% of 2018 attendees said the conference was ‘better’ or ‘way better’ than similar events.

skilled speakers
advanced Attendees
coffee breaks
killer afterparty

You have attended the conference but dont stop there, continue learning with our shared content and mentorship being offered by MVPs and Community Ambassadors!