We are Excited to Announce the Dynamics 365 Customer Engagement Summit will begin on the 23rd June 2022. We have organised a 2-3 day Live Bootcamp for the Global Dynamics 365 Customer Engagement Community to share techniques and approaches for solving your organisational Customer Experience challenges!
This is a Live event according to GMT/ UTC Timezone https://time.is/GMT
8:00 am 9:00 am
Deciphering the licensing model in your project solutionNicolás Fernandez - MVP, MCT, Solution Director9:00 am 10:00 am
Getting Started With Project OperationsPriyesh Wagh - D365 Solution Architect, Microsoft MVP10:00 am 11:00 am
Personalize Customer Experience with Dynamics 365 Customer InsightsWahaj Rashid - Dynamics 365 Solution Architect11:00 am 12:00 pm
Collaborate on complex business scenario’s with task based work inside Model-driven appsBen den Blanken - Power Platform Lead12:00 pm 1:00 pm
Working with Dynamics Virtual Tables and PortalsKranthi Gullapalli - Technical Lead | AIS1:00 pm 2:00 pm
Delivering Kick-Ass Customer Experience: Business basics for D365 Marketing and Customer InsightsSebastian Zack - Director Microsoft Customer Experience2:00 pm 3:00 pm
Handle the most complex quoting with ease in D365 with Experlogix CPQ Configure, Price, QuoteWim Mak - EMEA Sales Director3:00 pm 4:00 pm
Prepare your Sales and Marketing Team for Customer JourneysSergio Macias - Dynamics & Power Platform Practice Lead4:00 pm 5:00 pm
Drive end to end journey with Real-time marketing in Dynamics 365Ashish Rana - Principal Solution Architect5:00 pm 6:00 pm
Let’s get cracking with Power Virtual Agents!Dian Taylor 🇳🇱 🇺🇸 - Presales Director6:00 pm 7:00 pm
Are You Afraid of Dynamics 365 Managed Solutions?Tom Northrup - Snr. Architect Dynamic Consultants Group7:00 pm 8:00 pmRevenue Engineering: 5 Steps to a CRM-Ready Sales ProcessGeoff Ables - Managing Partner
Dynamics 365 Q&ARazwan Choudry - Microsoft MVP Technical Architect7:00 am 8:00 am
Dynamics 365 Field Service with Remote AssistRamprakash Duraisamy - Software Specialist at Bosch Global Software Technologies8:00 am 9:00 am
Advanced Field Service ConfigurationsGabriel Dias Junckes - Lead Consultant9:00 am 10:00 am
Implementing Unified Service Desk for Delivering Call Centre OperationsKrupa K - Sr.Software Engineer @ Bosch global software technologies.10:00 am 11:00 am
Overview on D365 Field Service Enterprise ImplementationJeevarajan Kumar - Solution Architect11:00 am 12:00 pm
High quality documents from D365 CE – design in MS Word, Excel & PowerPoint and generate documents wherever you need them!Fabian Huber - Senior Technical Evangelist12:00 pm 1:00 pm
Customer Experience with AIBaris KANLICA - Microsoft MVP and Trainer1:00 pm 2:00 pm
Getting started with Dynamics 365 Omni Channel for Customer ServicesDevikumari Krishna - Solution Architect2:00 pm 3:00 pm
Real-Time Location Tracking, Auto Scheduling, Territory Management, Optimized Routing, and more within Dynamics 365Sushma Mohitlal - Business Manager3:00 pm 4:00 pm
Omnichannel for Customer Service – New voice channel explainedNeil Parkhurst - Microsoft Business Solutions MVP4:00 pm 5:00 pm
End to end customer service with the all in one contact centreSree Yeggina - Director of Readiness at Microsoft5:00 pm 6:00 pm
The art of building serious business relationshipsJC Quintana - Author, Educator, Researcher on Building Serious Business Relationshipd6:00 pm 7:00 pm
Bringing Power BI into the Dynamics 365 CE (and bringing Dynamics 365 CE into Power BI)Scott Sewell - Microsoft Principal Program Manager7:00 pm 8:00 pm
Customer Voice – Enterprise Feedback Management App for your organizationMihir Shah - Solution Architect
9:00 am 10:00 am
Introduction to Dynamics 365 FundamentalsEstelle Auberix - CEO of IOKELA, co-founder of CloudHersity10:00 am 11:00 amHow to make Dynamics 365 more user friendlyNicolás Fernandez - MVP, MCT, Solution Director11:00 am 12:00 pm
Customer Voice and Power Automate better togetherSahan Wijayasekera - Senior Manager PwC Australia ( MVP Business Applications )12:00 pm 1:00 pm
Integrate Dynamics 365 Customer Engagement with SharePointPrabhu Selvam - Senior Technical Architect1:00 pm 2:00 pmPowerful Document Automation for D365 & M365 – design in MS Office and generate documents wherever you need them!Fabian Huber - Senior Technical Evangelist2:00 pm 3:00 pm
Understanding Extensibility options for Dynamics 365 CE AppsMahender Pal - Principal Consultant3:00 pm 4:00 pm
Great customer outcomes by layering automation into retail communicationBen Banks - Solgari Head of Pre-Sales4:00 pm 5:00 pm
AI in Dynamics 365 Customer Data PlatformJulian Sharp - Power Platform solution architect | MCT | MVP5:00 pm 6:00 pm
Using Segments in Dynamics 365 for MarketingRaja Emmadisetty - Senior Power Platform/Dynamics 365 CE Engineer6:00 pm 7:00 pmHow to enable Customer Voice – Enterprise Feedback Management App for your organizationMihir Shah - Solution Architect7:00 pm 8:00 pm
Becoming a great consultant and What your college degree couldn’t teach youDustin Domerese - Dynamics & Transformation Lead8:00 pm 9:00 pm
Dynamics Customer Insights: Slice and dice customer data to gain value insightsScott Roller - Functional Architect9:00 pm 10:00 pmThe Power of Dynamics 365 SalesDian Taylor 🇳🇱 🇺🇸 - Presales Director10:00 pm 11:00 pmProject Operations OverviewRobert Houdeshell - Senior Solution ArchitectDynamics 365 Solution Architecture Best PracticesRazwan Choudry - Microsoft MVP Technical Architect7:00 am 7:30 am
Manage your Events with D365 MarketingPriyanka Garg - D365 - CRM Techno Functional Lead8:00 am 9:00 amPower Virtual Agent and Bot Framework Composer a deep dive sessionShakir Majeed Khan - Senior technical lead9:00 am 10:00 am
Improve Customer Service using D365 and Power PlatformArpit Shrivastava - Microsoft MVP | MCT | Architect10:00 am 11:00 amEmpower your applications using Customer InsightsJeevarajan Kumar - Solution Architect11:00 am 12:00 pmEnterprise Collaborations with Dynamics 365, Adaptive Cards and MS TeamsPriyesh Wagh - D365 Solution Architect, Microsoft MVP12:00 pm 1:00 pm
Marketing & GDPR AdaptationMuhammad Mustajab - CE Technical & Power Platform Consultant1:00 pm 2:00 pmContinuously analyze your customer-interaction data with Dynamics 365 Sales InsightsAshish Rana - Principal Solution Architect2:00 pm 3:00 pm
Adding Whatsapp+Power Virtual Agent to OmnichannelFranco Martino Gagliardi - Business Solution Engineer3:00 pm 4:00 pm
Universal Resource Scheduling at ScaleWilliam McLendon - Senior Consultant Hitachi Solutions America4:00 pm 5:00 pmSelling Field Service Preventative Maintenance AgreementRajbabu Narasimhalu - Principal Consultant5:00 pm 6:00 pm
Detect data anomalies and purge old data with Power Automate FlowDavid Carr - President, Visionary Software6:00 pm 7:00 pmIntroducing Dynamics 365 Customer Service WorkspaceNeil Parkhurst - Microsoft Business Solutions MVP4:00 pm 5:00 pmDynamics 365 Vs PowerApps Solution Architecture and Licencing ConsiderationsRazwan Choudry - Microsoft MVP Technical Architect
Interactive Learning with Community Peers & Experts shouldn’t be for the privileged few. A little over 5 years ago, We started the Microsoft 365 Saturday Community so that Microsoft MVPS & Industry experts were provided a platform to share specialised industry expertise to help you overcome your challenges;
The day after the conference, continue learning with one of our expert trainers. Places are limited – first come, first served!
77% of 2018 attendees said the conference was ‘better’ or ‘way better’ than similar events.
You have attended the conference but dont stop there, continue learning with our shared content and mentorship being offered by MVPs and Community Ambassadors!
