Dynamics 365 Customer Engagement Bootcamp 2022
[Dynamics 365 Customer Experience Bootcamp]
Welcome to the D365 Customer Engagement Community

We are Excited to Announce the Dynamics 365 Customer Experience Summit will begin on the 23rd to 25th June 2022. We have organised a 3 day Live Bootcamp for the Global Dynamics 365 Customer Engagement Community to share techniques and approaches for solving your organisational Customer Experience challenges! 

  • Sales & Marketing Track
  • Customer Service, Insights & Omni Channel Track
  • Unified Scheduling, Field Service And Project Operations Track

Call for Speakers is Now Open! Sessions will include Beginner, Intermediate and Advanced.

Count Every Second Until the Event

Dynamics 365
Worldwide D365 Customer Engagement Community

End to end customer service with the all in one contact centre
Sree Yegina - Director of Readiness at Microsoft
Working with Dynamics Virtual Tables and Portals
Kranthi Gullapalli - Technical Lead | AIS
Personalize Customer Experience with Dynamics 365 Customer Insights
Wahaj Rashid - Dynamics 365 Solution Architect
Overview on D365 Field Service Enterprise Implementation
Jeevarajan Kumar - Solution Architect
Deciphering the licensing model in your project solution
Nicolás Fernandez - MVP, MCT, Solution Director
Omnichannel for Customer Service – New voice channel explained
Neil Parkhurst - Microsoft Business Solutions MVP
Roadmap to Recovery: The Customer Engagement Annual Plan
Geoff Ables - Managing Partner
Revenue Engineering: 5 Steps to a CRM-Ready Sales Process
Geoff Ables - Managing Partner
Let’s get cracking with Power Virtual Agents!
Dian Taylor 🇳🇱 🇺🇸 - Presales Director
Delivering Kick-Ass Customer Experience: Business basics for D365 Marketing and Customer Insights
Sebastian Zack - Director Microsoft Customer Experience
Prepare your Sales and Marketing Team for Customer Journeys
Sergio Macias - Dynamics & Power Platform Practice Lead
Manage Subscription, Recurring Billing & Taxation processes in Dynamics 365 the easy way
Ninad Deshpande - Business Development Manager - Inogic IP Products
Customer Experience with AI
Baris KANLICA - Microsoft MVP and Trainer
Collaborate on complex business scenario’s with task based work inside Model-driven apps
Ben den Blanken - Power Platform Lead
How dual write in D365 changes the picture
Ayoub Chaabi - Technical Architect
Bringing Power BI into the Dynamics 365 CE (and bringing Dynamics 365 CE into Power BI)
Scott Sewell - Microsoft Principal Program Manager
Handle the most complex quoting with ease in D365 with Experlogix CPQ Configure, Price, Quote
Wim Mak - EMEA Sales Director
Drive end to end journey with Real-time marketing in Dynamics 365
Ashish Rana - Principal Solution Architect
Dynamics 365 Field Service with Remote Assist
Devikumari Krishna - Solution Architect
Automatically assign user to person in Dynamics 365 HR
Parag Chapre - Technical Solution Architect

Dynamics 365 Customer Engagement Bootcamp
Last Years Speakers

Dynamics 365 Bootcamp Community Day 1
Fri 25th June
Dynamics 365 Customer Engagement Bootcamp Day 2
Sat 26th June
Dynamics 365 Bootcamp FinOps Track
Sun 27th June
Dynamics 365 Business Central Track
Wed 30th June
9:00 am 10:00 am
Introduction to Dynamics 365 Fundamentals
Estelle Auberix - CEO of IOKELA, co-founder of CloudHersity
10:00 am 11:00 am
How to make Dynamics 365 more user friendly
Nicolás Fernandez - MVP, MCT, Solution Director
11:00 am 12:00 pm
Customer Voice and Power Automate better together
Sahan Wijayasekera - Senior Manager PwC Australia ( MVP Business Applications )
12:00 pm 1:00 pm
Integrate Dynamics 365 Customer Engagement with SharePoint
Prabhu Selvam - Senior Technical Architect
1:00 pm 2:00 pm
Powerful Document Automation for D365 & M365 – design in MS Office and generate documents wherever you need them!
Fabian Huber - Senior Technical Evangelist
2:00 pm 3:00 pm
Understanding Extensibility options for Dynamics 365 CE Apps
Mahender Pal - Principal Consultant
3:00 pm 4:00 pm
Great customer outcomes by layering automation into retail communication
Ben Banks - Solgari Head of Pre-Sales
4:00 pm 5:00 pm
AI in Dynamics 365 Customer Data Platform
Julian Sharp - Power Platform solution architect | MCT | MVP
5:00 pm 6:00 pm
Using Segments in Dynamics 365 for Marketing
Raja Emmadisetty - Senior Power Platform/Dynamics 365 CE Engineer
6:00 pm 7:00 pm
How to enable Customer Voice – Enterprise Feedback Management App for your organization
Mihir Shah - Solution Architect
7:00 pm 8:00 pm
Becoming a great consultant and What your college degree couldn’t teach you
Dustin Domerese - Dynamics & Transformation Lead
8:00 pm 9:00 pm
Dynamics Customer Insights: Slice and dice customer data to gain value insights
Scott Roller - Functional Architect
9:00 pm 10:00 pm
The Power of Dynamics 365 Sales
Dian Taylor 🇳🇱 🇺🇸 - Presales Director
10:00 pm 11:00 pm
Project Operations Overview
Robert Houdeshell - Senior Solution Architect
What’s new in Dynamics 365 Field Service 2021 Release Wave 1
Razwan Choudry - Microsoft MVP Technical Architect
7:00 am 7:30 am
Manage your Events with D365 Marketing
Priyanka Garg - D365 - CRM Techno Functional Lead
8:00 am 9:00 am
Power Virtual Agent and Bot Framework Composer a deep dive session
Shakir Majeed Khan - Senior technical lead
9:00 am 10:00 am
Improve Customer Service using D365 and Power Platform
Arpit Shrivastava - Microsoft MVP | MCT | Architect
10:00 am 11:00 am
Empower your applications using Customer Insights
Jeevarajan Kumar - Solution Architect
11:00 am 12:00 pm
Enterprise Collaborations with Dynamics 365, Adaptive Cards and MS Teams
Priyesh Wagh - D365 Solution Architect, Microsoft MVP
12:00 pm 1:00 pm
Marketing & GDPR Adaptation
Muhammad Mustajab - CE Technical & Power Platform Consultant
1:00 pm 2:00 pm
Continuously analyze your customer-interaction data with Dynamics 365 Sales Insights
Ashish Rana - Principal Solution Architect
2:00 pm 3:00 pm
Adding Whatsapp+Power Virtual Agent to Omnichannel
Franco Martino Gagliardi - Business Solution Engineer
3:00 pm 4:00 pm
Universal Resource Scheduling at Scale
William McLendon - Senior Consultant Hitachi Solutions America
4:00 pm 5:00 pm
Selling Field Service Preventative Maintenance Agreement
Rajbabu Narasimhalu - Principal Consultant
5:00 pm 6:00 pm
Detect data anomalies and purge old data with Power Automate Flow
David Carr - President, Visionary Software
6:00 pm 7:00 pm
Introducing Dynamics 365 Customer Service Workspace
Neil Parkhurst - Microsoft Business Solutions MVP
4:00 pm 5:00 pm
Dynamics 365 Vs PowerApps Solution Architecture and Licencing Considerations
Razwan Choudry - Microsoft MVP Technical Architect

Discove Our Venue

365 Saturday power Community Bootcamps will take place Online this year due to Covid-19

[Pre Conf Workshops]

3 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
[Conference + Workshops]

4 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Saturday Conference Sessions
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
[Choose a Ticket]
Why is this Bootcamp Free when other Conferences charge?

Interactive Learning with Community Peers & Experts shouldn’t be for the privileged few. A little over 5 years ago, We started the Microsoft 365 Saturday Community so that Microsoft MVPS & Industry experts were provided a platform to share specialised industry expertise to help you overcome your challenges;

  • Access to Live conferences and a workshop of your choice.
  • Interactive discussions throughout event
  • Access to content to review after event
[Our Gallery]
What's On?

The day after the conference, continue learning with one of our expert trainers. Places are limited – first come, first served!

They Say
What People Say?

77% of 2018 attendees said the conference was ‘better’ or ‘way better’ than similar events.

skilled speakers
advanced Attendees
coffee breaks
killer afterparty

You have attended the conference but dont stop there, continue learning with our shared content and mentorship being offered by MVPs and Community Ambassadors!