Have you thought about when to use the different customer service apps available in D365 Customer Service? What are the limitations you should be aware of? The hidden tips and tricks for the apps and what’s coming in the next wave? Join this session to find out.

The session will discuss the various Customer Self Service solutions that can be implemented using the broader Microsoft stack which will include M365 , Power Platform and Dynamics 365. The session will discuss what solutions will suite based on the business size and needs.

In this session, we will learn: What is a chat bot, why we need a chat and create a chat bot with basic approval process.

Join this session to learn how to build a chatbot using a Power Virtual agent to solve daily customer needs. I will show also show best practice, tips, and tricks to use PVA at its best.

Join this session to learn how to build chat bots for Microsoft Teams using Power Virtual Agents and Microsoft Dataverse for Teams. We will explore building bots, calling Power Automate flows from bots to query data sources & more with live demos and examples.

This session will talk about linking teams to business applications. How we can change business application interaction in one single place that is teams.