[ August 25, 2021 by Devikumari Krishna 0 Comments ]

Interact with Omni Channel Agents from Power Portals using PVA

Allow Users to interact with Omni Channel Agents from Power Portals using PVA. Configure Bot and Associate in Power Portals. Enable Omni Channel for Customer Service and digital Messaging. Configure Channel Integration Framework. Enable Channel to receive notifications and live chat between Agents and Bots.