Continuously analyze the vast collection of customer-interaction data with Sales Insights. Join Ashish to learn and build strong relationships with your customers using great features in Sales Insights. I will cover the below topics in my session: Guided selling Productivity intelligence Sales Accelerator Connection insights Conversation Intelligence Predictive models How to get Sale Insights with Sample data and data configurator.

Microsoft Dynamics Customer Voice is an Enterprise Feedback Management App. This session will help you in setting up the Customer Voice App. Learn about the App, create Projects / design and send survey and analyze responses. Also get to know some of the considerations when deploying Customer Voice.

In this session l will demo a use case on how to run Power Automate in a Model-driven apps in Dynamics 365 CE and get record statuses updated.

In this session we’re going to compare Universal Resource Scheduling and Activities. We’ll explore the customer journey, expand on the Employee Experience, discuss the additional learnings, and demo Bidirectional Synchronization

In this session, we’ll see how the Customer Insights data can be leveraged to build embedded insights in business applications, custom applications (Microsoft Power Apps) to drive informed action and enable real-time decision making.

This session will cover how D365 marketing offer the GDPR options to its users. I will be covering a brief explanation about what is GDPR and later on how D365 provide us different ways to cope with this.

We will surf step by step to setup a Whatsapp (featuring Twillio and a Power Virtual Agent Bot) channel for Omnichannel framework App for Customer Service. Finally we will see our channel working online with context vars which make us available to autoidentify a Client, use cases and examples.

Would you like to enhance your business with AI? It is easy to add intelligence to your business and create tailored AI models to automate processes and find insights. In this session, I will demonstrate to you how AI models are designed to optimize your business processes in Microsoft Power Platform with AI Builder. Also, I will demonstrate how we convert the below AI models to business solutions using Canvas Apps. Category Classification: Categorize text by its meaning so it’s easier to analyze. Entity Extraction: Recognize specific information about your business from data. Form Processing: Read and save information from standard documents. Object Detection: Recognize and count things in images. Prediction: Predict whether something will happen.

Would you like to enhance your business with AI? It is easy to add intelligence to your business. and create tailored AI models to automate processes and find insights. In this session, I will demonstrate to you how AI models are designed to optimize your business processes in Microsoft Power Platform with AI Builder. Also, I will demonstrate how we convert below AI models to business solutions using Canvas Apps. Category Classification: Categorize text by its meaning so it’s easier to analyze. Entity Extraction: Recognize specific information about your business from data. Form Processing: Read and save information from standard documents. Object Detection: Recognize and count things in images. Prediction: Predict whether something will happen.