Great customer outcomes by layering automation into retail communication! Wonder How Dynamics 365 is used in Retail? In this session Seb and Ben reveal the benefits of empowering customers with choice via automation, through Solgari’s all-channel communications solution and the Dynamics 365 Power Platform.’
Have you ever met a great consultant? What made them great? The concept of consulting has been around for centuries. As humans, we are wired to looking for new ideas, validation, and advice from our fellow humans, but that certainly does not mean we are all good at it. Why are some people good at being consultative and others are not? Why do some consultants intrinsically instill confidence in those they talk to and others don’t? Whether you are a customer-facing consultant or a world-class introverted nerd you can benefit from cultivating this skill. In this session, we will attempt to unlock this mystery by offering tips, strategies, and practical concepts that will empower you to engage effectively, document thoroughly, and offer sound honest advice to your customers.
As PowerApps moves into the space of traditional Dynamics 365 Business Application scenarios it has been difficult for organisations to truly understand whether they need Dynamics 365 or if PowerApps is sufficient. In this session I will explain the Architecture of Dynamics 365 and Power Platform Solutions also addressing feature gaps and licencing considerations to help you understand how your organisation needs to strategically pivot to truly benefit from the Microsoft Power Platform in solving its Customer Experience and Service Delivery challenges whilst making maximum return on investment and demystifying hidden costs.
Dynamics 365 now includes several user interfaces your customer service agents may want to use. I’m sure you know we already have Customer Service Hub, Unified Service Desk and Omnichannel for Customer Service. Customer Service Workspace is the newest kid on the block! So what does it offer and when might you use it in preference to these existing established options. In this presentation you will see a demo of the Customer Service Workspace. And additionally the App Profile Manager and more!!!
With new rules getting in placed related to GDPR in most of the EU region & slowly in other parts of the worlds. What are MS dynamics limitations and how well equipped it is to cope up with these new cases? This is will be a functional session with some insights into development and configuration.
In this session I will discuss how organizations can utilize Dynamics 365 Sales to track their sales efforts. I will talk about the out of the box features and configuration options that are available.
Organization staff need to collaborate on sales and service activities and approvals, in this session I will show you how to use Adaptive Cards working with Dataverse connector to collaborate in MS Teams as an actionable pop-up.
In this session we will show how to improve customer experience and services using Dynamics 365 and Power Platform utilising Customer Service and Self Service Portals.