Register Dynamics 365 Bootcamp 2021

Adding Whatsapp+Power Virtual Agent to Omnichannel

Status: Submitted

We will surf step by step to setup a Whatsapp (featuring Twillio and a Power Virtual Agent Bot) channel for Omnichannel framework App for Customer Service. Finally we will see our channel working online with context vars which make us available to autoidentify a Client, use cases and examples.

Technical Level: 100

Presented By: Franco Martino Gagliardi

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