Status: Accepted

Implementing Unified Service Desk for Delivering Call Centre Operations

Krupa from Bosch Global Software Technologies shows how they have delivered Dynamics 365 Unified Service Desk for multiple Global Healthcare Organisations to deliver effective medicate and covid response management. Devi and her colleagues will explain how Unified Service works and is implemented, from the solution framework to its components allowing CTI integration, Multi session case management and customer 360 agent scripts to support a global call centre requirements using dynamics 365.

Technical Level: 300

Presented By: Krupa K