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Interact with Omni Channel Agents from Power Portals using PVA

Status: Accepted

Allow Users to interact with Omni Channel Agents from Power Portals using PVA. Configure Bot and Associate in Power Portals. Enable Omni Channel for Customer Service and digital Messaging. Configure Channel Integration Framework. Enable Channel to receive notifications and live chat between Agents and Bots.

Technical Level: 400

Presented By: Devikumari Krishna

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