Status: Accepted

Dynamics 365 now includes several user interfaces your customer service agents may want to use. I’m sure you know we already have Customer Service Hub, Unified Service Desk and Omnichannel for Customer Service. Customer Service Workspace is the newest kid on the block! So what does it offer and when might you use it in preference to these existing established options. In this presentation you will see a demo of the Customer Service Workspace. And additionally the App Profile Manager and more!!!

Technical Level: 200

Presented By: Neil Parkhurst