Register Dynamics 365 Bootcamp Customer Engagement Summit 2022

Omnichannel for Customer Service – New voice channel explained

Status: Accepted

In this session, Dynamics 365 Customer Services and Call Centre Expert Neil Parkhurst gives a demo of how the new Omnichannel voice channel operates, including a demo of how easy it is to create a voice IVR using Power Virtual Agents.

Technical Level: 200

Presented By: Neil Parkhurst

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