Register Dynamics 365 Bootcamp Customer Engagement Summit 2022
Omnichannel for Customer Service – New voice channel explained
In this session, Dynamics 365 Customer Services and Call Centre Expert Neil Parkhurst gives a demo of how the new Omnichannel voice channel operates, including a demo of how easy it is to create a voice IVR using Power Virtual Agents.
Technical Level: 200
Presented By: Neil Parkhurst