Status: Accepted

If I could go back in time, what advice would I give myself when starting out with portals? We’ll focus on taking customer-centric business processes online – what we can learn from consumer apps we used day in and day out then what to consider when taking your processes online: – How to design your process, pages and UI around the customer journey – The unwritten requirements and touchpoints – Where to focus your customisation efforts vs leveraging out of the box features – With so much to learn, which aspects to conquer first / in what order

Technical Level: 100

Presented By: Francesco Musso