Bestselling author, Microsoft MVP, MCT, and international keynote speaker, Geoff Ables is a thought leader on digital customer and employee engagement. Geoff co-authored the "Dynamics CRM 2011 Administrator Bible" and his most recent book, "The LUCK Principle," delivers fresh insight and inspiration into creating people-centric digital workplaces. Geoff is an avid motorcycle and wine enthusiast and has appeared as a guest on "The Impractical Jokers."