Banff National Park, Canada
D365 Customer Service Summit

We are Excited to Announce the Microsoft Dynamics ERP Finance & Supply Chain Community Summit will take place on 11th March in Algarve Portugal, at the Vilamoura Crown Plaza Conference Centre. This Free Community Conference will be providing 5 Tracks of Deep Dive Sessions for Dynamics 365 Finance, Supply Chain Management, HR, Power Platform and Azure for D365 & SAP as well as a X++ Track for the XPPGroupies Hackathon. 

Count Every Second Until the Event

Dynamics 365 FinOps, Supply Chain, HR, Power Platform and Azure for D365 & SAP, Administration, X++ Hackathon, Round Table Talks
Call for Sessions Now Open!
Last Years Speakers
Dynamics 365 FinOps ERP Community
D365 Sales, Marketing Automation & Insights
Thu 23rd June
D365 Customer Service, Omni Channel, Unified Scheduling
Fri 24th June
D365 Administration & Development
Sat 25th June
8:00 am 9:00 am
Deciphering the licensing model in your project solution
Nicolás Fernandez - MVP, MCT, Solution Director
9:00 am 10:00 am
Getting Started With Project Operations
Priyesh Wagh - D365 Solution Architect, Microsoft MVP
10:00 am 11:00 am
Personalize Customer Experience with Dynamics 365 Customer Insights
Wahaj Rashid - Dynamics 365 Solution Architect
11:00 am 12:00 pm
Collaborate on complex business scenario’s with task based work inside Model-driven apps
Ben den Blanken - Power Platform Lead
12:00 pm 1:00 pm
Working with Dynamics Virtual Tables and Portals
Kranthi Gullapalli - Technical Lead | AIS
1:00 pm 2:00 pm
Delivering Kick-Ass Customer Experience: Business basics for D365 Marketing and Customer Insights
Sebastian Zack - Director Microsoft Customer Experience
2:00 pm 3:00 pm
Handle the most complex quoting with ease in D365 with Experlogix CPQ Configure, Price, Quote
Wim Mak - EMEA Sales Director
3:00 pm 4:00 pm
Prepare your Sales and Marketing Team for Customer Journeys
Sergio Macias - Dynamics & Power Platform Practice Lead
4:00 pm 5:00 pm
Drive end to end journey with Real-time marketing in Dynamics 365
Ashish Rana - Principal Solution Architect
5:00 pm 6:00 pm
Let’s get cracking with Power Virtual Agents!
Dian Taylor 🇳🇱 🇺🇸 - Presales Director
6:00 pm 7:00 pm
Are You Afraid of Dynamics 365 Managed Solutions?
Tom Northrup - Snr. Architect Dynamic Consultants Group
7:00 pm 8:00 pm
Revenue Engineering: 5 Steps to a CRM-Ready Sales Process
Geoff Ables - Managing Partner
7:00 am 8:00 am
Dynamics 365 Field Service with Remote Assist
Ramprakash Duraisamy - Software Specialist at Bosch Global Software Technologies
8:00 am 9:00 am
Advanced Field Service Configurations
Gabriel Dias Junckes - Lead Consultant
9:00 am 10:00 am
Implementing Unified Service Desk for Delivering Call Centre Operations
Krupa K - Sr.Software Engineer @ Bosch global software technologies.
10:00 am 11:00 am
Overview on D365 Field Service Enterprise Implementation
Jeevarajan Kumar - Solution Architect
11:00 am 12:00 pm
High quality documents from D365 CE – design in MS Word, Excel & PowerPoint and generate documents wherever you need them!
Fabian Huber - Senior Technical Evangelist
12:00 pm 1:00 pm
Customer Experience with AI
Baris KANLICA - Microsoft MVP and Trainer
1:00 pm 2:00 pm
Getting started with Dynamics 365 Omni Channel for Customer Services
Devikumari Krishna - Solution Architect
2:00 pm 3:00 pm
Real-Time Location Tracking, Auto Scheduling, Territory Management, Optimized Routing, and more within Dynamics 365
Sushma Mohitlal - Business Manager
3:00 pm 4:00 pm
Omnichannel for Customer Service – New voice channel explained
Neil Parkhurst - Microsoft Business Solutions MVP
4:00 pm 5:00 pm
End to end customer service with the all in one contact centre
Sree Yeggina - Director of Readiness at Microsoft
5:00 pm 6:00 pm
The art of building serious business relationships
JC Quintana - Author, Educator, Researcher on Building Serious Business Relationshipd
6:00 pm 7:00 pm
Bringing Power BI into the Dynamics 365 CE (and bringing Dynamics 365 CE into Power BI)
Scott Sewell - Microsoft Principal Program Manager
7:00 pm 8:00 pm
Customer Voice – Enterprise Feedback Management App for your organization
Mihir Shah - Solution Architect
Crown Plaza Vilamoura, Algarve Portugal (Near Faro Airport)
Discove Our Venue

365 Saturday power Community Bootcamps will take place Online this year due to Covid-19

[Pre Conf Workshops]

3 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
[Conference + Workshops]

4 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Saturday Conference Sessions
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
[Choose a Ticket]
Why is this Bootcamp Free when other Conferences charge?

Interactive Learning with Community Peers & Experts shouldn’t be for the privileged few. A little over 5 years ago, We started the Microsoft 365 Saturday Community so that Microsoft MVPS & Industry experts were provided a platform to share specialised industry expertise to help you overcome your challenges;

  • Access to Live conferences and a workshop of your choice.
  • Interactive discussions throughout event
  • Access to content to review after event
[Our Gallery]
What's On?

The day after the conference, continue learning with one of our expert trainers. Places are limited – first come, first served!

They Say
What People Say?

77% of 2018 attendees said the conference was ‘better’ or ‘way better’ than similar events.

skilled speakers
advanced Attendees
coffee breaks
killer afterparty

You have attended the conference but dont stop there, continue learning with our shared content and mentorship being offered by MVPs and Community Ambassadors!