Canada
Banff National Park, Canada
D365 Customer Service Summit

We are Excited to Announce the Microsoft Dynamics ERP Finance & Supply Chain Community Summit will take place on 11th March in Algarve Portugal, at the Vilamoura Crown Plaza Conference Centre. This Free Community Conference will be providing 5 Tracks of Deep Dive Sessions for Dynamics 365 Finance, Supply Chain Management, HR, Power Platform and Azure for D365 & SAP as well as a X++ Track for the XPPGroupies Hackathon. 

Count Every Second Until the Event

Schedule
Dynamics 365 FinOps, Supply Chain, HR, Power Platform and Azure for D365 & SAP, Administration, X++ Hackathon, Round Table Talks
Call for Sessions Now Open!
Speakers
Last Years Speakers
Dynamics 365 FinOps ERP Community
D365 Sales, Marketing Automation & Insights
Thu 23rd June
D365 Customer Service, Omni Channel, Unified Scheduling
Fri 24th June
D365 Administration & Development
Sat 25th June
8:00 am 9:00 am
Deciphering the licensing model in your project solution
Nicolás Fernandez - MVP, MCT, Solution Director
9:00 am 10:00 am
Getting Started With Project Operations
Priyesh Wagh - D365 Solution Architect, Microsoft MVP
10:00 am 11:00 am
Personalize Customer Experience with Dynamics 365 Customer Insights
Wahaj Rashid - Dynamics 365 Solution Architect
11:00 am 12:00 pm
Collaborate on complex business scenario’s with task based work inside Model-driven apps
Ben den Blanken - Power Platform Lead
12:00 pm 1:00 pm
Working with Dynamics Virtual Tables and Portals
Kranthi Gullapalli - Technical Lead | AIS
1:00 pm 2:00 pm
Delivering Kick-Ass Customer Experience: Business basics for D365 Marketing and Customer Insights
Sebastian Zack - Director Microsoft Customer Experience
2:00 pm 3:00 pm
Handle the most complex quoting with ease in D365 with Experlogix CPQ Configure, Price, Quote
Wim Mak - EMEA Sales Director
3:00 pm 4:00 pm
Prepare your Sales and Marketing Team for Customer Journeys
Sergio Macias - Dynamics & Power Platform Practice Lead
4:00 pm 5:00 pm
Drive end to end journey with Real-time marketing in Dynamics 365
Ashish Rana - Principal Solution Architect
5:00 pm 6:00 pm
Let’s get cracking with Power Virtual Agents!
Dian Taylor 🇳🇱 🇺🇸 - Presales Director
6:00 pm 7:00 pm
Are You Afraid of Dynamics 365 Managed Solutions?
Tom Northrup - Snr. Architect Dynamic Consultants Group
7:00 pm 8:00 pm
Revenue Engineering: 5 Steps to a CRM-Ready Sales Process
Geoff Ables - Managing Partner
7:00 am 8:00 am
Dynamics 365 Field Service with Remote Assist
Ramprakash Duraisamy - Software Specialist at Bosch Global Software Technologies
8:00 am 9:00 am
Advanced Field Service Configurations
Gabriel Dias Junckes - Lead Consultant
9:00 am 10:00 am
Implementing Unified Service Desk for Delivering Call Centre Operations
Krupa K - Sr.Software Engineer @ Bosch global software technologies.
10:00 am 11:00 am
Overview on D365 Field Service Enterprise Implementation
Jeevarajan Kumar - Solution Architect
11:00 am 12:00 pm
High quality documents from D365 CE – design in MS Word, Excel & PowerPoint and generate documents wherever you need them!
Fabian Huber - Senior Technical Evangelist
12:00 pm 1:00 pm
Customer Experience with AI
Baris KANLICA - Microsoft MVP and Trainer
1:00 pm 2:00 pm
Getting started with Dynamics 365 Omni Channel for Customer Services
Devikumari Krishna - Solution Architect
2:00 pm 3:00 pm
Real-Time Location Tracking, Auto Scheduling, Territory Management, Optimized Routing, and more within Dynamics 365
Sushma Mohitlal - Business Manager
3:00 pm 4:00 pm
Omnichannel for Customer Service – New voice channel explained
Neil Parkhurst - Microsoft Business Solutions MVP
4:00 pm 5:00 pm
End to end customer service with the all in one contact centre
Sree Yeggina - Director of Readiness at Microsoft
5:00 pm 6:00 pm
The art of building serious business relationships
JC Quintana - Author, Educator, Researcher on Building Serious Business Relationshipd
6:00 pm 7:00 pm
Bringing Power BI into the Dynamics 365 CE (and bringing Dynamics 365 CE into Power BI)
Scott Sewell - Microsoft Principal Program Manager
7:00 pm 8:00 pm
Customer Voice – Enterprise Feedback Management App for your organization
Mihir Shah - Solution Architect
Place
Crown Plaza Vilamoura, Algarve Portugal (Near Faro Airport)
Discove Our Venue

365 Saturday power Community Bootcamps will take place Online this year due to Covid-19

FREE
[Pre Conf Workshops]

3 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
FREE
[Conference + Workshops]

4 days

  • Wednesday Workshop
  • Thursday Workshop
  • Friday Workshop
  • Saturday Conference Sessions
  • Teams Online Link to Live Session and Discussions
  • Access to Content Material Post Event
Tickets
[Choose a Ticket]
Why is this Bootcamp Free when other Conferences charge?

Interactive Learning with Community Peers & Experts shouldn’t be for the privileged few. A little over 5 years ago, We started the Microsoft 365 Saturday Community so that Microsoft MVPS & Industry experts were provided a platform to share specialised industry expertise to help you overcome your challenges;

  • Access to Live conferences and a workshop of your choice.
  • Interactive discussions throughout event
  • Access to content to review after event
Gallery
[Our Gallery]
What's On?

The day after the conference, continue learning with one of our expert trainers. Places are limited – first come, first served!

They Say
[Testimonials]
What People Say?

77% of 2018 attendees said the conference was ‘better’ or ‘way better’ than similar events.

21
skilled speakers
880
advanced Attendees
15
coffee breaks
43
killer afterparty
News
[Ambassador]
Mentorship

You have attended the conference but dont stop there, continue learning with our shared content and mentorship being offered by MVPs and Community Ambassadors!